PAIA manual
Last updated 10 November 2026
This manual is published under section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA). It explains what records WoodPecker Designs keeps and how you can ask for access to them.
1. Our details
| Business name | WoodPecker Designs |
|---|---|
| Legal status and registration number | to be added |
| Information Officer | Zander Louw, founder to be confirmed |
| hello@woodpeckerdesigns.co.za | |
| Phone | 067 827 5811 |
| Physical and postal address | Pretoria, Gauteng street address to be added |
| Website | woodpeckerdesigns.co.za |
2. The Regulator's guide
The Information Regulator publishes a guide on how to use PAIA and POPIA, in all official languages. You can get it from inforegulator.org.za or by contacting the Regulator at enquiries@inforegulator.org.za, 010 023 5200, Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191.
3. Records available without a request
- Information on this website, including product, project and pricing information.
- Brochures and marketing material.
- This manual and our privacy notice.
4. Records we keep
- Business records: registration documents, agreements and correspondence.
- Financial and tax records: invoices, quotes, payment records and tax returns.
- Customer records: quote requests, orders, delivery details and correspondence.
- Supplier and partner records: agreements, orders and correspondence.
- Staff records: where applicable, contracts and records required by employment law.
5. Records kept under other laws
Where they apply to us, we keep records under laws including the Income Tax Act 58 of 1962, the Value-Added Tax Act 89 of 1991, the Companies Act 71 of 2008, the Basic Conditions of Employment Act 75 of 1997, the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002 and the Protection of Personal Information Act 4 of 2013.
6. How to request a record
- Complete Form 2 (Request for access to a record), available from the Information Regulator's website.
- Send it to the Information Officer by email or by hand, giving enough detail to identify the record and the right you want to protect or exercise.
- Pay the prescribed request fee and, if the request is granted, the prescribed access fee. Fees are set in the PAIA regulations, and we will tell you what applies.
- We will respond within 30 days. We may extend this once, by up to 30 days, if PAIA allows it, and will tell you why.
Requests for your own personal information can also be made under POPIA, as set out in our privacy notice.
7. Grounds for refusal
We may refuse access on the grounds PAIA allows, for example to protect another person's privacy, commercial information of a third party or of WoodPecker Designs, confidential information, or legally privileged records.
8. If you disagree with our decision
You may complain to the Information Regulator at PAIAComplaints@inforegulator.org.za within 180 days of our decision, or apply to court.
9. Personal information we process (POPIA)
| Purpose | Quotes, orders, delivery and installation, aftercare, record keeping, and marketing where you agreed to it. |
|---|---|
| People we hold information about | Customers and people who ask for quotes, suppliers and partners, and staff. |
| Information | Names, contact details, delivery addresses, order and payment records, photos or drawings you send, and correspondence. |
| Who receives it | Service providers (such as website hosting and email), delivery, installation and upholstery partners, and authorities where the law requires. |
| Cross-border transfers | Our website host and some software providers store data outside South Africa, with protection comparable to POPIA. |
| Security | Encrypted website, access limited to the people who need it, and reputable service providers. |
10. Where to find this manual
This manual is available on this website and on request from the Information Officer.